FAQ

Everything You Need to Know

We’ve answered the most common questions to help you better understand our dispatch process, services, and how we work.

We provide freight dispatching, load coordination, route optimization, broker credit checks, rate negotiation, document management, and problem resolution for carriers and owner-operators.

Sign-up is easy! Contact us at 667-487-4759 or at info@delta5dispatch.com with a copy of your authority letter, MC/DOT number, W9, and insurance to start receiving premium loads tailored specifically for you.

Yes, we only work with carriers who have active MC and DOT authority. Your company must also be fully insured and compliant.

We book loads based on your break-even point or a cost-per-mile perspective, depending on which method keeps you competitive and profitable.

We conduct broker credit checks through each carrier’s factoring portal to ensure seamless payment. If the carrier does not have a factoring company, we use an internal list.

Yes, absolutely. You make the final call on every load. We never force dispatch—we’re here to support your preferences, priorities, and help maximize your weekly earnings.

We step in immediately to resolve any delays, detentions, or changes, keeping you updated and ensuring minimal disruption to your delivery.

You can reach us anytime by email at info@delta5dispatch.com or call us directly at 667-487-4759 We’re here to answer questions, provide support, or help you get started.

Our rates are competitive and charged on a commission basis or a flat rate depending on fleet size. Contact us for a custom quote tailored to your operations.

Yes! We provide extended-hour support to keep your trucks running. For urgent issues, you can always reach someone on our team.